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©2019 by AusVita Health

Shipping, Delivery & Cancellation


Shipping Policy

We deliver all across UAE.

We offer next working day door delivery in Dubai & Sharjah, within the next 48 hours door delivery in all other Emirates, on orders placed before our order processing cut off time of 2pm. Any orders placed after 2pm will be considered for delivery on Next working day.


Shipping Rates:

Dubai & Sharjah

~ Aed 20 for order value below 99
~ FREE NEXT DAY DOOR DELIVERY for Order value above 99


All other Emirates

~ Aed 30 for order value below 300
~ FREE 48 HOURS DOOR DELIVERY for Order value above 300

Once you place an order, you will receive a call for confirmation from our Customer Service team to finalize order, delivery time and mode of payment.

If you enter an incorrect delivery address/contact number, and consequently a parcel is returned to us or is undelivered, we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address.

In case of non availability of the customer at the scheduled time of delivery, we will try to contact the customer through call and whatsapp and further non availability will lead to automatic rescheduling of the delivery by the Delivery team as per the day's schedule.

Delivery Schedules


Our standard delivery timings are :

9am to 8pm Saturday to Thursday.


No Delivery on Friday’s


All orders received before 2pm will be delivered next working day. Orders placed after 2pm, will be scheduled for subsequent working day.
We do not deliver on Fridays. Orders placed on Friday will be delivered on Saturday/Sunday.
During promotions & offers, due to large volume of orders, delivery may take upto 48 hours.
Our customer service will get in touch with you to coordinate once we receive your order.


Although we do not encourage cancellation of confirmed orders, under valid circumstances, the customer can request for a cancellation but is subject to approval but will be liable for a cancellation fee in order to compensate for the loses.

In case an order is cancelled from our end, due to non availability of the product or any other factors beyond our control, we will issue a full refund.